Shipping Policy
FREE DELIVERY TO MOST OF AUSTRALIA
We offer free delivery to most postcodes across Australia, including major metro areas and many regional areas.
For some regional postcodes, a flat-rate delivery fee applies and is shown at checkout before you complete your purchase.
Delivery to some remote postcodes is by quote. If this applies to you, you’ll see a message at checkout asking you to contact us. In rare cases, we may not be able to deliver to your location.
See the full list of quote postcodes at the end of this page.
Order Confirmation
After you place your order, you'll receive an order confirmation email that confirms we have received your order and payment. If you do not receive your order confirmation within 30 minutes of placing your order, please check your spam folder or contact us for help.
Dispatch & Delivery Times
Orders are dispatched within 1-3 business days of being placed. Once your order is dispatched, you’ll receive an email with your tracking information.
You can also track your delivery here
Estimated Delivery Timeframes (business days after dispatch)
VIC: 3-8
NSW | ACT | QLD | SA: 5-10
WA | NT | TAS: 7-14
Delivery times may be longer for some regional and remote postcodes and during peak periods and public holidays.
As we use third-party couriers, we’re unable to arrange delivery on a specific day or time.
Delivery Protection Guarantee
Shop with confidence with our Delivery Protection Guarantee. If your item is lost in transit or arrives damaged, we will send you a replacement or, if one isn't available, a refund.
Please see the full terms and conditions here
Delivered From Australian Warehouses
All items are delivered from Australian-based warehouses, with most orders shipped from Melbourne (VIC).
To help ensure orders are delivered to our customers as safely and efficiently as possible, we use trusted national couriers such as Australia Post, Team Global Express, Aramex, CourierPlease and others.
We’re unable to deliver to some PO Box or Parcel Locker addresses, and will contact you if this applies to your order.
We ship within Australia only and cannot ship internationally at this time.
Accepting Delivery
If you miss your delivery, most orders will be left in a safe place. If there isn't a safe place, the courier will leave a card or you will be notified of redelivery or collection options.
Once your order has been delivered to a safe place, Bar Stool Home is not liable for any loss or damage, to the extent permitted by law.
Missing Items
All orders are dispatched in full unless we let you know otherwise. Couriers sometimes deliver packages separately or on different days, so please check your tracking to see if any items are still in transit.
If you believe items are missing, please check around your property and with anyone else at the address who may have received them.
If your items haven’t arrived within the estimated delivery timeframe, please contact us for help.
Delivery Address Changes
To change your delivery address, please contact us as soon as possible.
We can update your address if your order hasn’t been processed for dispatch. Once it has, we’ll do our best to help but can’t guarantee a change.
If a delivery fee applies to the new address, we’ll confirm this with you before updating your order.
Order Cancellations & Returned Orders
To cancel an order, or if your order is returned to sender, please see our Returns & Refunds policy for how this works and any applicable fees.
Postcodes Delivered by Quote
0801, 0803-0804, 0811, 0813-0815, 0821-0822, 0831-0841, 0845-0854, 0860-0862, 0870-0875, 0880-0881, 0885-0886, 0906-0907, 0909, 2898-2899, 4803, 4813, 6231, 6331-6332, 6433, 6531, 6731, 6798-6799, 7151
For any questions regarding our Shipping Policy, please contact us