Frequently Asked Questions
Q. What are your delivery fees?
We’re proud to offer Free Delivery on 150+ Items Australia-wide! That means we deliver more than 150 of our items anywhere in Australia for Free!
We also offer Free Delivery on additional products and selected locations, otherwise, we offer discounted shipping rates which are calculated at checkout.
Q. What are your delivery timeframes?
We ship most of our items from VIC and some of our items from warehouses in NSW and QLD. Please refer to the 'Delivery' tab on the product page for the estimated delivery timeframes specific to that product.
Q. Which carriers do you use to deliver my order?
To ensure orders are delivered to our customers as fast and safely as possible, we use trusted national couriers including Australia Post, Toll, Aramex and others. Your courier will be confirmed when your order is dispatched.
Q. Can I track my delivery?
Your order will be dispatched within 1-3 business days from when your order was placed. Once dispatched, you will receive an email with your shipping tracking information which can be used to track the progress of your delivery. Track an existing order here
Q. I’ve only received part of my delivery, what should I do?
All orders are dispatched in full. However, it's not unusual for our couriers to partially deliver packages on separate deliveries. Review your tracking for more information and if you have any questions, please Contact Us and we’ll be happy to help.
WARRANTY & RETURNS
Q. Do you offer a Warranty?
Yes. At Bar Stool Home we want you to feel confident with your purchase, so all of our products come with a 12-Month Warranty for manufacturers faults and defects. Conditions apply which you can review here
Q. There’s something wrong with my order, how do I get help?
Please check out our Refunds & Returns Policy for more details on Product Warranty & Defects and how we can help you.
Q. I’ve changed my mind, can I return my items?
We understand that sometimes you might change your mind so offer a 7-day Change of Mind Policy. Click here for more details including terms and conditions.
ORDERING & PAYMENT
Q. How will I know you have received my order?
After you place your order, you will receive an order confirmation email that confirms we have received your order and payment.
Q. What payment methods do you accept?
We accept all major Credit Cards, PayPal and Afterpay.
Q. Do you have Afterpay?
Yes, please find more information and FAQs about Afterpay attached here
Q. Is it safe to make a payment online through your website?
Yes. Customer security and privacy are important to us and we use a website that features first-rate security compliance with an encrypted connection through the Shopify platform.
Q. You have so many options, can you help me choose the right Bar Stool?
Yes! We’ve built our very own Bar Stool Finder. Simply answer a few simple questions and we’ll provide you with recommendations based on your preferences. Try it here
Q. The Bar Stools I like only come in a Set of 2, can I buy 3?
Many of our options are sold in a prepackaged set and are not sold individually. Click here for our collection of Bar Stools that are sold individually.
Q. I'm not sure what Bar Stool height I need, do you have a guide?
Yes, we have a short Blog that helps you choose the right Bar Stool height, check it out here
Q. What is PU (Polyurethane) Leather? Is this genuine leather?
Polyurethane Leather, often referred to as PU Leather, is artificial leather designed to imitate genuine leather but manufactured using synthetic materials. PU Leather is much more affordable than genuine leather.
Q. Do you have a Showroom where I can visit and see your products?
To help keep our prices as low as possible, we are exclusively online and don't have a showroom. We have over 400+ Five Star reviews from our happy customers which you can see here
Q. Where are you based?
We are an Australian-owned and operated business based in Melbourne, VIC and ship Australia-wide from warehouses in VIC, NSW and QLD.
Q. I have another question, how can I get help?
Please see our Contact Us page for ways to get in touch.