Frequently Asked Questions

DELIVERY

Q. What does it cost for delivery?

Nothing, it's FREE! We are proud to offer FREE Delivery All Orders Australia-wide!

Q. Can I track my delivery?

Yes. At Bar Stool Home our priority is to ensure all orders arrive with our customers as quickly and safely as possible. Once your order is dispatched, you will be provide a shipping tracking number. Click here to track your order.


OUR PRODUCTS

Q. I'm not sure what Bar Stool height or how many I need, do you have a guide?

Yes, we have a short Blog which helps you determine how to choose the right Bar Stool height and also the right qty of Bar Stools.

Check it out here: How To Choose The Right Bar Stool Height

Q. What is PU leather? Is this genuine leather?

PU is artificial leather, designed to imitate genuine leather but manufactured at a lower cost and using synthetic materials. Whilst PU leather is not genuine leather, the PU leather we utilise is premium and durable.

Q. Can I split a set of bar stools as I only need 1?

Unfortunately not as these come prepackaged.


WARRANTY & RETURNS

Q. I've received my order but there's something wrong with it, how do I get this sorted?

Please check out our Refunds & Returns Policy for more details on Warranty Claims and how we can help you.

Q. I’ve changed my mind, can I return my items?

Yes, we understand that sometimes you might change your mind and offer a 7-day Change of Mind Policy. Please check out our Refunds & Returns Policy for more details.


PAYMENT

Q. What payment methods do you accept?

We accept all major credit cards, PayPal payments and also Afterpay.

Q. Do you have Afterpay?

Yes, please find more information and FAQ's about Afterpay attached here.

Q. Is it safe to make a payment online through your website?

Yes. This is important to us and we use a website that features first rate security compliance and has an encrypted connection.

   

I NEED MORE HELP

We’re happy to help, please see our Contact Us page for ways to get in touch.